Terms of Use

Effective date: May 3, 2026

This version (v2) consolidates the previously standalone Disclaimer and Return and Refund Policy into a single Terms of Use. Sections 4 (Returns and refunds) and 16 (Disclaimers) below incorporate the substance of those prior documents; references to the standalone Disclaimer or Return and Refund Policy should be read as references to those sections of these Terms.

These Terms of Use ("Terms") form a binding agreement between KERNO, Inc., doing business as Scan Simple ("Scan Simple", "we", "us", "our"), and the individual or entity ("you", "your", or the "Customer") that registers for, accesses, or uses the Scan Simple software-as-a-service platform, including the web portal at scansimple.app, the mobile-scanner progressive web app, the desktop print agent, and the Enterprise API (collectively, the "Service").

By creating an account, clicking "I Agree", electronically signing, or otherwise using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Scan Simple lets you generate, render, and print product labels from your point-of-sale, ERP, or other inventory data. Subscriptions include a base license, a configurable number of workstation seats, optional mobile-scanner seats, and (on the Enterprise tier) a REST API for system-to-system integration.

2. Your account

You must provide accurate registration details and keep your contact and billing information current. You are responsible for all activity under your account, including activity by your team members ("operators") to whom you grant access. Keep your password and API keys confidential.

3. Subscription, pricing, and billing

Plans. The current Standard tier is billed monthly or yearly at a base license fee plus a per-workstation fee. Optional add-ons (such as the mobile-scanner seat) are billed in addition to the base. The Enterprise tier is billed at the rates quoted in your order form. Live pricing is shown during checkout and on the billing tab inside the portal.

Auto-renewal. Unless cancelled, subscriptions renew automatically at the end of each billing cycle at the rate in effect when you originally subscribed. You authorize Scan Simple and our payment processor (Stripe, Inc.) to charge your stored payment method for each renewal.

Price changes. Pricing for new sign-ups may change at any time and is published on the website. We will give existing subscribers reasonable advance notice before applying a new price to their renewals. Continued use of the Service after a price-change notice constitutes acceptance of the new price.

Failed payments. If a charge fails we will retry the payment and may suspend access until the balance is brought current. Suspended accounts retain their data for thirty (30) days, after which we may delete it.

Pausing. Standard subscribers may pause billing for up to three (3) months. Access continues during a pause; billing resumes automatically at the end of the pause window.

Subscription refunds. Subscription fees are non-refundable except where required by law. Cancelling stops the next renewal but does not refund the current period. Refunds and returns of physical Goods are governed by Section 4 below.

Taxes. Quoted prices are exclusive of sales, use, value-added, withholding, and similar taxes, which are your responsibility unless we are required by law to collect them.

4. Returns and refunds (Goods)

This Section 4 governs the return and refund of physical goods purchased from Scan Simple ("Goods", e.g. hardware, label media, and accessories ordered through the Service). For subscription refunds, see Section 3.

4.1 Definitions used in this section

• Goods means the items offered for sale through the Service.
• Order means a request by you to purchase Goods from us.

4.2 Order cancellation rights

You are entitled to cancel an Order within thirty (30) days without giving any reason for doing so. The deadline for cancelling is thirty (30) days from the date on which you (or a third party you have appointed who is not the carrier) take possession of the Goods.

To exercise your right of cancellation, notify us by a clear statement, sent by email to support@scansimple.app. We will reimburse you no later than fourteen (14) days from the day on which we receive the returned Goods, using the same means of payment you used for the Order; you will not incur any fees for that reimbursement.

4.3 Conditions for returns

For Goods to be eligible for a return:

• The Goods were purchased in the last thirty (30) days;
• The Goods are in their original packaging.

The following Goods cannot be returned:

• Goods made to your specifications or clearly personalized (e.g. custom-printed label media);
• Goods which by their nature are not suitable to be returned, deteriorate rapidly, or are past their expiry date;
• Goods which are not suitable for return due to health- protection or hygiene reasons and were unsealed after delivery;
• Goods which after delivery are, by their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions in our sole discretion. Only regular-priced Goods may be refunded; Goods on sale cannot be refunded except where required by applicable law.

4.4 Returning Goods

You are responsible for the cost and risk of returning the Goods to us. Send returns to:

KERNO, Inc. d/b/a Scan Simple
158 Front Royal Pike, Suite 300A
Winchester, VA 22602

We cannot be held responsible for Goods damaged or lost in return shipment; we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

4.5 Gifts

If the Goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return; once the returned product is received, a gift certificate will be issued to you. If the Goods were not marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give to you later, we will send the refund to the gift giver.

5. License; restrictions

Subject to your compliance with these Terms and timely payment, Scan Simple grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business operations during the subscription term.

You will not, and will not permit any third party to: (a) reverse-engineer, decompile, or attempt to derive source code from the Service; (b) resell, sublicense, time-share, or service-bureau the Service; (c) exceed the workstation or mobile seats your subscription authorizes; (d) use the Service to violate law, infringe third-party rights, or transmit malware, spam, or other harmful content; (e) probe, scan, or test the Service's vulnerability without our written permission; (f) interfere with or disrupt the Service's integrity or performance.

6. Workstation and mobile seats

Each authenticated browser/computer pair counts as one workstation seat. The mobile add-on grants a separate per-user seat that lets a team member submit scans from a phone or tablet. We track active seats automatically; if you exceed your purchased count, additional seats may be billed at the then-current rate or your subscription may be paused for upgrade.

7. Enterprise API

Enterprise customers may issue API keys and webhooks from the Settings → API page. Each key is scoped to your company and is subject to per-key rate limits documented at /docs/api. You are responsible for safeguarding API keys and for the actions of any system using them. Scan Simple may revoke a key that we reasonably believe has been compromised or is being used in violation of these Terms.

8. Customer data

"Customer Data" means the SKU, scan, label, team-member, and other operational data you submit to the Service. You retain all rights in Customer Data. You grant Scan Simple a worldwide, royalty-free license to host, copy, transmit, and display Customer Data solely as necessary to provide and improve the Service, prevent abuse, and comply with law.

You represent that you have the rights necessary to submit Customer Data and that doing so does not violate any third-party right or applicable law.

9. Privacy

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you consent to the data practices described there.

10. Acceptable use

You will not use the Service to print labels for, or otherwise support, fraudulent, deceptive, illegal, or counterfeit goods. You will comply with all applicable export, sanctions, and trade-control laws.

11. Confidentiality

"Confidential Information" of a party means non-public business or technical information disclosed under these Terms. The receiving party will use the same degree of care it uses for its own confidential information (and not less than a reasonable degree), will use Confidential Information only as necessary to perform under these Terms, and will not disclose it except to personnel and contractors bound by similar confidentiality obligations.

12. Service availability and support

We work hard to keep the Service available 24×7 but do not guarantee uninterrupted access. We may schedule maintenance and will give reasonable notice for changes that materially affect your use. Standard support is by email at support@scansimple.app during U.S. business hours; Enterprise customers may have a separate support SLA in their order form.

13. Intellectual property

Scan Simple, our logos, the platform software, and all documentation are owned by KERNO, Inc. and are protected by intellectual-property laws. Except for the limited license in Section 5, nothing in these Terms transfers any rights to you. Feedback you provide is non-confidential, and we may use it without restriction.

14. Third-party services

The Service integrates with third-party providers, including Stripe (payments), Postmark (email delivery), Sentry (error monitoring), and the cloud-hosting providers we use for the production environment. Use of those providers is subject to their own terms and privacy policies. We are not responsible for third-party services beyond our reasonable control.

15. Term and termination

These Terms continue until terminated. You may cancel from the billing tab at any time; cancellation is effective at the end of the current billing cycle. We may suspend or terminate your account if you breach these Terms, fail to pay, use the Service unlawfully, or if we are required to do so by law. On termination your right to access the Service ends and we may delete Customer Data after the retention window described in Section 3.

16. Disclaimers

16.1 Service provided "as is"

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", AND SCAN SIMPLE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

16.2 General information disclaimer

Information made available through the Service is provided for general information purposes only. The Company assumes no responsibility for errors or omissions in the contents of the Service. In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages, or any damages whatsoever, whether in an action of contract, negligence, or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice. The Company does not warrant that the Service is free of viruses or other harmful components.

16.3 FTC affiliate disclosure

Consistent with the Federal Trade Commission's policy that requires us to be transparent about affiliate relationships, you should assume that some of the links on the Service may be "affiliate links" carrying a special tracking code. If you click on an affiliate link and purchase the item, the Company may receive an affiliate commission. This is a legitimate way to monetize and pay for the operation of the Service, and we gladly disclose our affiliate relationships to you. The price of the item is the same whether the link is an affiliate link or not. We only recommend products or services we believe will add value to users. Affiliate advertising programs that the Service uses include the Scan Simple Affiliate program.

16.4 External links

The Service may contain links to external websites that are not provided or maintained by, or in any way affiliated with, the Company. We do not guarantee the accuracy, relevance, timeliness, or completeness of any information on those external websites.

16.5 Errors and omissions

The information given by the Service is for general guidance on matters of interest only. Even if we take every precaution to ensure that the content of the Service is both current and accurate, errors can occur. Given the changing nature of laws, rules, and regulations, there may be delays, omissions, or inaccuracies in the information contained on the Service. The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.

16.6 Fair use

The Company may use copyrighted material which has not always been specifically authorized by the copyright owner. We make such material available for criticism, comment, news reporting, teaching, scholarship, or research, and believe this constitutes "fair use" of any such copyrighted material as provided for in section 107 of the United States Copyright law. If you wish to use copyrighted material from the Service for purposes that go beyond fair use, you must obtain permission from the copyright owner.

16.7 Views expressed

The Service may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer, or company, including the Company. Comments published by users are their sole responsibility, and the user takes full responsibility, liability, and blame for any libel or litigation that results from something written in or as a direct result of something written in a comment. The Company is not liable for any comment published by users and reserves the right to delete any comment for any reason whatsoever.

16.8 No professional advice

The information on the Service is provided with the understanding that the Company is not engaged in rendering legal, accounting, tax, or other professional advice and services. It should not be used as a substitute for consultation with a professional accounting, tax, legal, or other competent adviser. In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your access or use, or inability to access or use, the Service.

16.9 Use at your own risk

All information in the Service is provided "as is", with no guarantee of completeness, accuracy, timeliness, or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including but not limited to warranties of performance, merchantability, and fitness for a particular purpose. The Company will not be liable to you or anyone else for any decision made or action taken in reliance on the information given by the Service or for any consequential, special, or similar damages, even if advised of the possibility of such damages.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF THESE TERMS OR THE SERVICE. SCAN SIMPLE'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

18. Indemnification

You will defend, indemnify, and hold harmless Scan Simple and its officers, directors, employees, and agents from any third-party claim arising out of (a) your use of the Service in breach of these Terms, (b) your Customer Data, or (c) your violation of law.

19. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state and federal courts located in Frederick County, Virginia, and each party consents to personal jurisdiction in those courts. Either party may seek equitable relief in any court of competent jurisdiction to protect its intellectual property.

20. Electronic signatures and notices of changes

You agree that clicking "I Agree", typing your name, or drawing your signature in the acceptance form constitutes a binding electronic signature under the U.S. ESIGN Act and similar laws. You agree to receive notices of material changes to these Terms or to the Privacy Policy by email at the address on your account, and you agree to log in and review the updated documents promptly. Your continued use of the Service after notice constitutes acceptance of the updated Terms.

21. Modifications and supersedence

We may revise these Terms at any time by publishing a new version inside the portal and emailing affected customers. Material changes are effective on the date stated in the notice; non-material changes are effective immediately. The current version is always available at /terms-and-conditions.

This v2 supersedes and replaces the previously standalone Disclaimer (last updated September 5, 2022) and Return and Refund Policy (last updated September 5, 2022). Those documents are no longer maintained as separate pages; the current, authoritative versions of their substance are Sections 16 and 4 of these Terms, respectively.

22. Miscellaneous

These Terms (together with any order form and the Privacy Policy) are the entire agreement between the parties on this subject and supersede prior agreements. If any provision is held unenforceable, the remainder will continue in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of substantially all of our assets. Notices to Scan Simple must be sent to the address below; notices to you may be sent to the email on your account.

23. Contact

KERNO, Inc. d/b/a Scan Simple
158 Front Royal Pike, Suite 300A
Winchester, VA 22602
Email: support@scansimple.app
Phone: +1 (540) 328-0424